Tag Archives: voice

A Day in the Life of…The Marketing & Communications Officer

Emma Tucker(This post was written by our Marketing and Communications Officer, Emma. This is the first in a series of “Day in the Life Of” blogs so watch this space for more!!)

A normal day for me usually starts off with me answering emails! As part of my communications role I manage our general enquiries inbox which will be things like referrals from professionals, questions and requests from carers and information about local or national campaigns to do with health and social care. Once these are answered I will go onto any number of tasks I have planned for that day…

Something I do often is speaking to carers who have used our services and asking them how we’ve made a difference in their life. Telling the stories of what we do is the biggest part of my role; be it via our quarterly magazine, which I design and produce, on our social media channels or website, through local newspapers or radio stations, or putting together case studies for funders to explain how we help our community (and why we should get more funding!)

It’s also my job to make sure that families who need our support are aware of our services. I do this by producing lots of materials that explain our services – like leaflets and posters. Some of these I will design myself or I will work with an external graphic designer. Once a month I will put together an email update that goes out to our carers, along with professionals and organisations we work with.

If I have any hours left in my day I will work on developing our fundraising programmes, like coming up with ways volunteers can get involved or how we can say thank you to people who support us. This also means supporting any events that we run like craft fayres or concerts and being available to help out at these on the day.

– Emma

Our Support Group Project

Abstract green waveFeedback from our carers is essential for all the work we do here at the Carers Centre. If we didn’t speak to carers about what they like and don’t like about our services, we wouldn’t know the best way of shaping and creating services in the future. From phone calls with carers to giving out feedback forms during breaks, we listen to carers in everything we do.

A key way we get feedback about our services from carers is through our Annual Survey, which asks carers about their engagement with our service and if there’s anything they would change. Last year some carers wanted more regular contact with us, to gain a personal service. To address this, we’re reinstating our befriending service, which comes into force this month.

This shows our determination to include carer views in everything we do, and use their feedback to create better services for the future.

Our new project is no different.

At the Carers Centre, we currently have five support groups on offer, but we’re looking to expand this to help even more carers. We’re holding interviews in March to discuss what support groups carers want and how they should be organised. In the meantime, we’ve made an online questionnaire asking our carers for their views on support groups which can be found here: https://www.surveymonkey.co.uk/r/GLP9WH7. If you’re a carer with something to say then I need your help!

If you’re a carer and would like more information or want to get involved in the project, please contact BANES Carers Centre on 01761 431388 or email holly.turrell@banescarerscentre.org.uk.