Feedback from our carers is essential for all the work we do here at the Carers Centre. If we didn’t speak to carers about what they like and don’t like about our services, we wouldn’t know the best way of shaping and creating services in the future. From phone calls with carers to giving out feedback forms during breaks, we listen to carers in everything we do.
A key way we get feedback about our services from carers is through our Annual Survey, which asks carers about their engagement with our service and if there’s anything they would change. Last year some carers wanted more regular contact with us, to gain a personal service. To address this, we’re reinstating our befriending service, which comes into force this month.
This shows our determination to include carer views in everything we do, and use their feedback to create better services for the future.
Our new project is no different.
At the Carers Centre, we currently have five support groups on offer, but we’re looking to expand this to help even more carers. We’re holding interviews in March to discuss what support groups carers want and how they should be organised. In the meantime, we’ve made an online questionnaire asking our carers for their views on support groups which can be found here: https://www.surveymonkey.co.uk/r/GLP9WH7. If you’re a carer with something to say then I need your help!
If you’re a carer and would like more information or want to get involved in the project, please contact BANES Carers Centre on 01761 431388 or email firstname.lastname@example.org.