Tag Archives: tom

A day in the life of…The Senior Carers’ Support Officer

Our Senior Carers' Support Officer, Tom
Our Senior Carers’ Support Officer, Tom

I do a bit of everything: in terms of supporting carers I offer advice over the phone, as well as visiting them at home for longer support planning sessions.

Having been a carer myself, for multiple people, I know how tough it can be, often with no reward.

This understanding enables empathy, whilst being able to discuss the challenging aspects of being a carer: they may not have acknowledged or be struggling with the more complex feelings of guilt, anger or sadness, be it with anyone else or even to themselves. A good example of this is recognising that you can’t ‘fix’ the person you care for, and that’s ok; or coping with the effects of dementia on a loved one: you end up grieving twice. Grief in itself is a whole other ballgame…

I also work with a group of carers delivering training at Bath University. We teach Social Work Students the importance of carers, how to support them and treat them as expert partners. Leading on from this, I have been out in the community for the past couple of years raising awareness of what a carer is and encouraging agencies to refer to the Carers’ Centre. The most people I spoke to was 100, but even speaking to one person is worthwhile as they will tell one person, who will tell two people, and so on.

I also manage a team of people here at the centre. This brings its own challenges, but none have sued me for distress yet so I must be doing something right…

– Tom

Eight Months On: Our Information & Advice Service

dreamstimelarge_24720610Info-sign-RS

At the Carers’ Centre, we offer each carer the option of a personalised support planning session to ensure they are getting the right support with their caring role and to help identify what services would best help them. These sessions usually have a three week waiting time, and sometimes carers have questions that need answering more urgently. To meet this need, the Carers’ Centre also offers an Information and Advice Line, available on 0800 0388 885  from 10am-1pm each weekday.

This allows carers to ask quick questions or seek guidance on who can bets hep them with an issue. We can answer questions on a range of queries, including telecare, benefits, home aids and financing.

Carers tell us they appreciate getting a quick response and we aim to respond to enquires received outside of our the Line’s opening hours within 2 working days.