At the Carers’ Centre, we offer each carer the option of a personalised support planning session to ensure they are getting the right support with their caring role and to help identify what services would best help them. These sessions usually have a three week waiting time, and sometimes carers have questions that need answering more urgently. To meet this need, the Carers’ Centre also offers an Information and Advice Line, available on 0800 0388 885 from 10am-1pm each weekday.
This allows carers to ask quick questions or seek guidance on who can bets hep them with an issue. We can answer questions on a range of queries, including telecare, benefits, home aids and financing.
Carers tell us they appreciate getting a quick response and we aim to respond to enquires received outside of our the Line’s opening hours within 2 working days.