Tag Archives: act

Eight Months On: Our Information & Advice Service

dreamstimelarge_24720610Info-sign-RS

At the Carers’ Centre, we offer each carer the option of a personalised support planning session to ensure they are getting the right support with their caring role and to help identify what services would best help them. These sessions usually have a three week waiting time, and sometimes carers have questions that need answering more urgently. To meet this need, the Carers’ Centre also offers an Information and Advice Line, available on 0800 0388 885  from 10am-1pm each weekday.

This allows carers to ask quick questions or seek guidance on who can bets hep them with an issue. We can answer questions on a range of queries, including telecare, benefits, home aids and financing.

Carers tell us they appreciate getting a quick response and we aim to respond to enquires received outside of our the Line’s opening hours within 2 working days.

Our Support Group Project

Abstract green waveFeedback from our carers is essential for all the work we do here at the Carers Centre. If we didn’t speak to carers about what they like and don’t like about our services, we wouldn’t know the best way of shaping and creating services in the future. From phone calls with carers to giving out feedback forms during breaks, we listen to carers in everything we do.

A key way we get feedback about our services from carers is through our Annual Survey, which asks carers about their engagement with our service and if there’s anything they would change. Last year some carers wanted more regular contact with us, to gain a personal service. To address this, we’re reinstating our befriending service, which comes into force this month.

This shows our determination to include carer views in everything we do, and use their feedback to create better services for the future.

Our new project is no different.

At the Carers Centre, we currently have five support groups on offer, but we’re looking to expand this to help even more carers. We’re holding interviews in March to discuss what support groups carers want and how they should be organised. In the meantime, we’ve made an online questionnaire asking our carers for their views on support groups which can be found here: https://www.surveymonkey.co.uk/r/GLP9WH7. If you’re a carer with something to say then I need your help!

If you’re a carer and would like more information or want to get involved in the project, please contact BANES Carers Centre on 01761 431388 or email holly.turrell@banescarerscentre.org.uk. 

The Care Act 2014

Care-Act-Call-OutIn our most recent Annual Survey, many carers requested information about the Care Act 2014; a new piece of legislation all about carers and who they look after. Last week, Carers Centre staff all took part in Care Act training, to ensure our knowledge is up to date.

The Care Act 2014 aims to improve the rights, appreciation and wellbeing of carers in the UK. An interesting goal of the Care Act is the achievement of good wellbeing for every carer. The policy is very person-focused, meaning the independence, freedom and happiness of each carer is a big priority in the Care Act. Wellbeing is a current political buzzword and a hugely important thing to aspire to, but as a concept it is hard to define. As a result, the Care Act introduces specific rights to wellbeing; something that is inherently unspecific. It’s almost trying to bring universal rights to something that is very personal.

One of these rights is the entitlement to a carer’s assessment if you are seen to have a need for one. Currently, you have to provide ‘regular and substantial’ care to receive an assessment, but the new Care Act means the amount of care is almost irrelevant. If the local authority thinks you need an assessment then it is now your right to receive one. The training was very informative but it was exhausting to get our heads around! There’s so much legal jargon to understand and endless bits of paper to grapple with. However, it was great to learn more about it, and I can’t wait to see how it shapes the lives of carers in the coming months.