A normal day for me usually starts off with me answering emails! As part of my communications role I manage our general enquiries inbox which will be things like referrals from professionals, questions and requests from carers and information about local or national campaigns to do with health and social care. Once these are answered I will go onto any number of tasks I have planned for that day…
Something I do often is speaking to carers who have used our services and asking them how we’ve made a difference in their life. Telling the stories of what we do is the biggest part of my role; be it via our quarterly magazine, which I design and produce, on our social media channels or website, through local newspapers or radio stations, or putting together case studies for funders to explain how we help our community (and why we should get more funding!)
It’s also my job to make sure that families who need our support are aware of our services. I do this by producing lots of materials that explain our services – like leaflets and posters. Some of these I will design myself or I will work with an external graphic designer. Once a month I will put together an email update that goes out to our carers, along with professionals and organisations we work with.
If I have any hours left in my day I will work on developing our fundraising programmes, like coming up with ways volunteers can get involved or how we can say thank you to people who support us. This also means supporting any events that we run like craft fayres or concerts and being available to help out at these on the day.